Complete, Connected Communication — Simplified
Unlock real results with our intuitive, all-in-one platform.
✅ One central dashboard
📊 Deep insights & powerful automation
🔗 300+ CRM integration partners
🧑🏫 Hands-on install, expert training & ongoing support
We don’t disappear after setup — we install, train, and stay connected to ensure lasting value. No "plug-and-play and walk away" here — just real people, real support, and real outcomes.
All the tools you need. All in one place. All working together.
Real Time Stats Dashboard
Instant performance clarity. Track key metrics, make data-driven decisions - no more missed calls
CRM and Microsoft Integration
Seamlessly update records, schedule follow-ups, and keep systems in sync — automatically.
Any device, any location
Handset in the office, laptop at home, mobile on the move — all on the same number
Something Powerful
Something Different
Cross Connect isn’t just another unified communications platform—it’s a purpose-built solution designed to give businesses and their teams more control, clarity, and capability. Here’s what sets it apart:
Integrations
Cross Connect connects effortlessly with the tools your team already uses, including MS Teams, Outlook and Google contacts, over 300 CRM and Business System Applications
Contact Centre Ready
Customisable Agent Statuses, Real-Time & Historical Insights, Powerful Reporting Tools, Live Dashboards & Alerts, Customisable Wallboards (Browser-Based), Easy call handling, Record, review, and score calls to support coaching, compliance, and continuous improvement.
Team Chat & Messaging
Chat in real time with individuals or groups. Create private channels for focused discussions, Organise channels by team, department, project, or location, Stay connected on desktop, tablet, or mobile. Conversations are always up to date, no matter where you pick them up.
Keep what works
Because you've already invested in hardware Cross Connect is designed to work with most existing SIP-compatible handsets, so, wherever possible, we won't need to replace your current devices. Compatible with a vast array of manufactures and devices including Yealink, Poly, Cisco, Fanvil, Snom, Grandstream, Mitel, Vtech, Linksys and more
Easy Administration
Features designed for simplicity and scale: Intuitive interface for quick setup and ongoing management, Secure and seamless access using your existing company credentials, Multi-Site Support from one central p[latform, detailed reporting and dashboards to optimise performance.
Not just voice
Host HD video calls with end-to-end encryption and reliable performance across your devices, Share your entire screen, a specific app, or files—whatever suits the conversation, Easily schedule or join meetings through Outlook, Google Calendar, and more, Record and replay meetings, sessions for training, compliance, or on-demand viewing—download or share with a link.
Best in class AI
Create professional greetings and messages effortlessly using natural-sounding text-to-speech technology. Transcribe voicemails automatically with accurate speech-to-text conversion, making it easy to read messages on the go. Improve accessibility, save time, and ensure your communications always sound polished and professional.
Security you can trust
enterprise-grade security built in from the ground up: Secure User authentication and management through a protected web portal. Encryption of signaling data to safeguard call setup and control, End-to-end encryption of voice streams, keeping your conversations private and secure.
Scaling Seamlessly, Shaped by You
Choose From 4 Tailored Solutions - each configured to your specification
Our four unified communication solutions meet the needs of modern organisations—from contact centres and offices to hotels and schools.
🔗 Cross Connect
Our flagship unified communications solution, built to deliver value across a wide range of industries. It’s the foundation of our platform and the core technology behind Contact Centre Connect and Phone Connect.
🟠 Cross Connect Essentials
A pared-back, cost-effective version of Cross Connect, designed for environments where multiple, low-usage extensions are needed—such as hotel rooms or school classrooms.
Deployed alongside the full Cross Connect or Contact Centre Connect for reception and key staff, it delivers enterprise-grade performance without unnecessary overhead.
🎧 Contact Centre Connect
Created specifically for the unique demands of contact centres, this solution draws on our deep experience supporting both new and established teams.
Flexible, scalable, and fully integrated with the Cross Connect platform, it delivers everything a high-performing contact centre needs—without compromise.
📞 Phone Connect
As hybrid and remote working become the norm, organisations need reliable, flexible solutions that match the security of on-site systems.
Phone Connect is a low-cost analogue line replacement, ideal for the 2027 PSTN switch-off. Built on the same robust infrastructure as Cross Connect, it ensures you stay connected—wherever work happens.
Flexible, Scalable, Customisable
TSI’s unified communications, connectivity, and infrastructure solutions are designed to grow with your business—no matter your size or sector.
Whether you're a small team or a large organisation, our solutions adapt to the way you work. They’re easy to use, fully supported, and built on award-winning technology from Netsapiens—trusted by over 3 million users worldwide.
From flexible working and remote collaboration to contact centres and business-critical systems, we provide:
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Seamless communication
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Enterprise-grade reliability
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Custom features that fit your exact needs
Whatever your next step, we’re here to help you connect, scale, and succeed—with technology that works for you.
Built in Redundancy
Maximising uptime and minimising risk is non-negotiable for modern businesses. That’s why Cross Connect is engineered with resilience at its core:
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Multiple UK-based OCI data centres for built-in failover
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Strategic locations ensure low latency and high availability
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Multiple resilient 10Gb+ interconnects for maximum uptime and performance
Whether you're running a contact centre, managing hybrid teams, or delivering critical services, you can rely on Cross Connect to keep your business secure, stable, and always on.
No Downtime, No Disruption
Your communications platform is built for continuous service, easy scaling, and seamless maintenance—without interrupting your business.
Cross Connect operates on separate, dedicated nodes managed specifically for the n-Share framework, ensuring resilience is built in from the ground up.
Deployed in an Active/Active configuration, Cross Connect transmits call information simultaneously across all nodes—so even during maintenance or upgrades, your service stays fully operational.
✅ Built for uptime
✅ Designed for growth
✅ Ready for anything
Stay connected. Always.
Support with complete visibility
When something goes wrong, fast answers matter. With Cross Connect is supported directly by the vendor who also offer you real-time visibility and powerful tools to keep your communications running smoothly.
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✅ Instant diagnostics – Advanced switch logic and VoIPmonitor helps quickly identify and resolve any call quality issues
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📊 Call quality at a glance – View MOS scores, jitter, and packet loss directly in your call history (MOS MOS stands for Mean Opinion Score — it’s an industry-standard way to measure voice call quality, scores range from 1 to 5, with 5 being excellent)
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🧭 Cradle-to-grave call flow – A clear visual journey of every call, showing every event from start to finish
No guesswork. No waiting. Just total clarity when you need it most.