Outsourced Operations Management and Workflow Design

Release resource and budget

Bringing in an experienced operations professional isn’t about changing everything you do — it’s about strengthening what already works. By consolidating and refining your existing processes, we create space for your team to focus on their day jobs with less strain and greater efficiency.

More Time, Less Cost

The result isn’t just smoother workflows and clearer priorities — it’s a healthier bottom line. Tighter processes reduce waste, prevent duplication, and make better use of existing resources.

You also avoid the cost of a full-time hire: outsourcing gives you senior-level expertise and hands-on support when you need it, without the ongoing salary, benefits, and overheads of employing an in-house operations manager.

From strategy to execution—clear, practical, measurable.

At Maru, we connect your goals to the day-to-day systems that run your business. The framework below turns why you’re changing into what to do next—and then makes it real.

1) Business Drivers

What’s pushing or pulling the business?
We establish the internal and external forces affecting your team —market shifts, customer expectations, regulation, costs, and capacity.
Output: a short “snapshot” brief that provides context of the report and sets success criteria (KPIs).

2) Business Capabilities

What must the business be great at to win?
We define the core capabilities (e.g., onboarding, fulfilment, billing, customer care) and how they support your strategy.
Output: a prioritised capability map with KPIs aligned to your goals.

3) Business Processes

We document and streamline the flows inside each function we analyse —who does what, in what order, with which systems.
Targets we drive toward:

• < 15% redundant or duplicative processes

• > 20% improvement in productivity or throughput
  Output: lean process maps with role clarity and measurable improvements.

4) Applications

Which tools support which processes?
We match your workflows to the right applications (CRM, VoIP, ticketing, finance, MDM, etc.) and remove overlaps.
Output: an applications blueprint showing key operations, ownership, and integrations.

5) Technology Components

We rationalise the tech stack—servers, cloud services, networks, devices, data pipelines—so it’s reliable and reusable.
Targets we drive toward:

• < 10% redundant data

• > 60% infrastructure re-use
  Output: a component catalogue with standards, re-use patterns, and cost controls.

6) Data Entities

The information your business runs on.
We define master data (customers, products, orders, invoices, assets) and how it moves between systems with governance to match.
Output: a simple data model, ownership, quality rules, and integration points.

7) Initiatives

The work plan that delivers change.
We translate the blueprint into a sequenced delivery plan: small, low-risk projects that add up to meaningful results.
Output: a 90-day backlog and a 12-month roadmap with effort, impact, owners, and milestones.

What you get with Maru

• Clarity: plain-English maps, models, and a one-page strategy that frees your team to focus on their real jobs.

• Fewer tools, more value: eliminate duplication, simplify the stack, and raise adoption.

• Measured outcomes: productivity, re-use, and data-quality targets built into every stage.

• Pragmatic delivery: we improve what you have first; only buy or build when it clearly pays back.

How we work (typical timescales)

1. Process review (2 days – 2 weeks): drivers, capabilities, quick-win scan.

2. Design (1 – 6 weeks): process simplification, app and data blueprints, target metrics.

3. Strategy (1 week): prioritised initiatives with cost/benefit and owners.

4. Roll Out and Training (ongoing): we can lead, support, or hand over—your choice.