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Turning Internal knowledge into Instant Answers

Your best people shouldn't be your helpdesk.

Every business has key stakeholders who hold the company together. They know how everything works. The problem is, because they know everything, they are constantly interrupted to answer questions and solve other people's problems.

It doesn't matter what software you buy; if the answers are locked in someone's head, your business creates bottlenecks.

What I do is simple:

  1. I Capture the Know-How: I work with your key departments to extract their experience and turn it into a format the rest of the business can use.

  2. I Secure the Flow: I build the governance layer. This ensures your staff get instant answers to do their jobs, without ever seeing sensitive data they aren't supposed to access.

The Result: Your team stops waiting for answers, and your senior leaders get their day back. Technology finally works the way you need it to: silently, securely, and in the background.

Put it to the test. I don't expect you to take my word for it. I offer a one-day introductory workshop. It’s a risk-free way to test drive the process, see how it fits your specific context, and—most importantly—see if your team enjoys working with me.

What do you have to lose? For me, tried and tested communication always works best. Just pick up the phone and let's talk. 01292 430831

 

Personal Bio

Lets start with an introduction, my name is Kenneth Neill and I am a technology and operations leader with over 25 years of experience bridging the gap between technical strategy and commercial reality. I have a proven track record in directing complex Post-Merger Integrations (PMI), launching technical product suites, and scaling operational teams.

My plan is to spend much less of my time travelling and focus on Ayrshire and South West Scotland, helping SMEs and growing businesses establish robust data architectures and automation frameworks.

I am a specialist in diagnosing information silos, harmonising technology stacks, and preparing organisations for AI adoption. I also possess a unique "full-stack" career history, progressing from detailed financial billing analysis to high-level Operational Directorship.

CORE COMPETENCIES

  • Strategic Leadership: Post-Merger Integration (PMI), Change Management, Cultural Alignment, Scalability Planning.
  • Technology & Data: AI Readiness, Data Strategy, Systems Architecture, Business Process Automation, VoIP & Unified Comms.
  • Operations: Operational Restructuring, P&L Management, Billing Systems, Process Engineering, Customer Success.