Bespoke Buying Solutions

At maru, we don’t believe in one-size-fits-all. Our bespoke buying process is designed to reflect the specific needs, goals and constraints of your organisation. Every decision is guided by insight — not assumption.

Step 1: Discovery

We start by understanding your current setup, business objectives, and any pain points. This may involve reviewing existing contracts, spend analysis, usage patterns, and team requirements.

Step 2: Define Requirements

Together we shape a clear, concise brief. This includes:

Functional and technical needs
Budget parameters
Integration or compliance considerations
Timescales

Step 3: Market Scan or Trusted Network

Depending on your preference, we:

Go to market independently to gather tailored options, or
Source from our vetted panel of trusted suppliers.

Either way, we remain vendor-neutral and work only in your interests.

Step 4: Evaluate Options

We present a clear summary of your best-fit solutions. We’ll explain the trade-offs, highlight any hidden costs, and help you make sense of the small print.

Step 5: Negotiate & Procure

Once you’ve chosen your preferred route, we handle the negotiation and procurement — ensuring the best value, terms, and implementation support.

Step 6: Implementation Oversight

We stay involved during onboarding or transition phases, coordinating with the supplier(s) and your internal teams to ensure smooth rollout with minimal disruption.

Step 7: Review & Refine

After implementation, we check in to ensure everything is working as expected — and make adjustments if needed. You stay in control with clear reporting and ongoing access to support.