Don't just fix it. Keep it fixed.
Operational Support & Improvement Plans
Choose the level of support you need. From a simple safety net for your data to a proactive engine for continuous business improvement.
Option 1. Support and Governance
"The Foundation"
Who is this for? Teams who are happy making their own changes but need a safety net, a backup log, and an expert on speed dial for ad-hoc advice.
What’s Included:
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Managed Change Log: We log every system tweak you make in a searchable database.
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"Blocker" Call: A monthly 30-min check-in to clear immediate hurdles.
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Rollback Support: If a change breaks something, we help you identify what happened and revert it.
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Ad-Hoc Email Advice: Quick answers to strategy questions.
Option 2. The Continuous Improver Plan
Get better, every single month.
A rolling quarterly project structure. We identify one bottleneck, map the solution, and oversee the fix. Then we move to the next one.
Who is this for? Businesses that want to modernise their operations but can't afford the disruption of a massive "Big Bang" project. We fix one process every quarter.
Includes:
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EVERYTHING in the Governance Plan
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Bespoke Process Mapping: No generic templates. I create custom process maps tailored specifically to your live workflows.
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Live Project Tracking: Access to a shared project board where we track the status of every action item in real-time.
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The Rolling 90-Day Cycle:
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Month 1: Map & Plan.
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Month 2: Execute & Support.
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Month 3: Review & Reset.
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Priority Strategy Calls: Bi-weekly alignment calls to drive the project forward.